Luanda, Angola

On behalf of a client, Resource Group is currently hiring a Head of Inflight Service to be based in one of their main clients. 1-year contract, renewable for equal periods and based in Luanda (Angola). 

This position is responsible for enabling the operator’s cabin crew to deliver service excellence by making the required changes to transform the current onboard service into a 5-star customer experience.

Main Responsibilities

  • Create an inflight customer service transformation plan
  • Actively seek new opportunities to improve and develop IFS processes and policies with a focus on efficiency and consistency
  • Liaise with key internal departments/stakeholders to implement new product and service initiatives
  • Responsible for the management and development of the inflight procedures and processes in all key onboard service areas including food and drink menus and rotations, inflight customer service, inflight sales, etc. 
  • Liaise with the network of catering providers looking for continuous service improvement
  • Manage ancillary KPIs to include revenue, shrinkage, and wastage while ensuring simple and consistent communications to crew in respect of on-board sales
  • Responsible for the coordination and management of inflight services input into the design, training, delivery, and measurement of service delivery initiatives including the development of the service flows for all fleets


  • Experienced airline manager, senior cabin crew leader and/or senior inflight service supervisor or instructor with a minimum of 3 years background in a top-class service airline with business and/or first-class passenger configuration
  • Proven track record and experience in implementing change to support the delivery of business objectives
  • Experience at a training, supervisory or management level in a large high standards long-haul airline
  • Excellent verbal and writing skills (proficiency in English is essential). The Portuguese language is a plus

Interested?. Apply today!

Job Ref: J530731

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